As soon as I joined the Space ID discord, I started helping users and have been doing this for almost a year now. I even got a cool role and now I am the proud owner of the role of Space Aurora in the Space ID discord.
What is this preface for? I noticed that we lack a support system with tickets… at least as in the Galxe discord
The purpose of this proposal is to make the Space ID ecosystem even more friendly and convenient for the community
Here I will list the reasons why we need it:
For security reasons: there have been many cases when a user has some kind of problem, but he does not want to publicly tell which domain he is trying to register, because he is afraid that someone might do it before him. Or because of the desire to remain anonymous, that is, he simply does not want to link his discord with some kind of blockchain address or domain.
We also still have a problem with scammers. Are you asking a question in the #support channel? You can immediately receive an offer of “help” from a scammer in a personal message.
Feedback problem: users often come with questions about banning their own or other accounts. As a result, we ask for their user ID and pass the list… to an authorized employee. One day he answers, but to whom should I forward the answer? I have to use the discord search to remember which user asked the question and give out a whole queue of the same type of answers in the #support channel
If we omit the topic with bans, then I have already seen questions on the topic of receiving a prize from Space ID several times. Then, similarly, I redirect the question to a competent employee and wait for an answer. When and how does the user find out that his problem has been solved? A ticket system would be useful in many such cases.
To implement this proposal, it is enough to use some kind of discord bot. Here’s what it looks like in the Galxe discord:
I checked the prices of premium bots on the sites https://ticketsbot.net/premium and Ticket Tool - Premium (just for example, I do not insist on using these bots).
The price is 6-7 dollars per month.
You will not have to hire support staff, since we, the participants of the Cosmic Council program, can continue to do this.
So this is probably the cheapest proposal of all that is in the section.
Increasing the loyalty of community members, improving the convenience for Cosmic Council members.
The only drawback is that some users will create tickets just like that… to say “hello” or by mistake. It’s not so serious a problem to give up the whole idea.
In the future, Space ID will have a huge number of TLDs, so you will still need to improve the quality of user support.